hshrc STATE HEALTH SYSTEMS RESOURCE CENTRE, HARYANA hshrc

QUALITY ASSURANCE DIVISION

The highest quality healthcare



The Quality Improvement Programme was initiated by HSHRC with an aim to provide good quality and efficient healthcare services to people in the state of Haryana. The quality assurance division was setup keeping this vision in view. It is our endeavor to improve the quality of care being provided by government health facilities in order to achieve better health-care access, better clinical outcomes, better patient communication, reduction in waiting times and better medical record keeping. The aim of this initiative is to improve patient satisfaction as well as employee satisfaction, and to ensure a safe and secure hospital environment.

Objectives of Quality Assurance Division of HSHRC:

  • Provide support for developing Quality Management Systems at various public health facilities leading to improvement of quality of services
  • Help the state develop and adopt standard protocols for providing quality health care services.
  • Provide technical and management guidance for implementing quality protocols.
  • Undertake assessments and monitoring of quality protocols adopted by the state and suggest and prioritize necessary changes and improvements.


For quality improvement at the facility level following standards/protocols are being adhered to:


  • National Quality Assurance Standards (NQAS)
  • Kayakalp Programme under the Swachh Bharat Abhiyan
  • National Accreditation Board for Hospitals and Healthcare Providers (NABH)
  • National Accreditation Board for Laboratories (NABL)

NQAS Certified Facilities

National Certified Facilities State Certified Facilities
CH Panchkula CH Panchkula
CH Faridabad CH Faridabad
CH Gurugram CH Gurugram
CH Rohtak CH Rohtak
PHC Panjokhara, Ambala CHC Gannaur, Sonipat
PHC Murthal, Sonipat PHC Lakhanmajra, Rohtak
PHC Kot, Panchkula PHC Chhachhrauli, Yamunanagar
PHC Boh, Ambala PHC Bhagal, Kaithal
PHC Saha, Ambala PHC Panjokhara, Ambala
PHC Pinjore, Panchkula PHC Murthal, Sonipat
PHC Barwala, Panchkula PHC Kot, Panchkula
PHC Boh, Ambala
PHC Saha, Ambala
PHC Pinjore, Panchkula
PHC Barwala, Panchkula
PHC Raisina, Kaithal
UPHC Krishana Nagar, Kurukshetra

NABH Certified Facilities

1PHC Pinjore, Panchkula
2PHC Mohna, Faridabad
3PHC Bhadson, Karnal
4PHC Bhagal, Kaithal



NABL Certified Facilities

1CH Panchkula

Kayakalp Awards

Number of Health Facilities under Kayakalp Initiative Progress on Internal Assessment Progress on Peer Assessment Progress on External Assessment
DH - 20 DH – Internal assessment done for 19 facilities and 13 scored more than 65% DH – Peer assessment done for 13 facilities and 10 scored more than 65% DH – 5 District Hospitals received commendation awards
SDH – 21 SDH – Internal assessment done for 13 facilities and 8 scored more than 65% CHC and SDH – Peer assessment done for 35 facilities and 8 scored more than 65% SDH – SDH Ballabhgarh received commendation award
CH – 77 CHC – Internal assessment done for 55 facilities and 28 scored more than 65% CHC – CHC Raipur Rani achieved 1 st rank and commendation awards given to 3 CHCs.
PHC – 205 PHC – Internal assessment done for 152 facilities and 122 scored more than 65% PHC – Peer assessment done for 122 facilities and 63 scored more than 65% PHC – 13 PHCs achieved 1 st rank and commendation awards given to 25 PHCs.